Recently, I got an email from Yahoo saying that I would be required to upgrade to the new Yahoo Mail in about a month.
1. Why do I have to agree to the upgrade? If Yahoo can upgrade its mail to be better, why not just do it without requiring me to do anything? Wouldn’t that be better?
OK, so that’s three questions. And actually, there is an answer here. It says, “Due to the new and exciting features within Yahoo! Mail”. But…which features? As I’ll be mentioning below, many of the “features” you talk about are actually just improvements to the service, not features per se, which you shouldn’t need my permission to roll out. So: why? And will I get a straight answer to this question anywhere on your website?
2. Why does your Overview page prominently feature useless Flash videos that don’t tell me anything? Aren’t you trying a little too hard here?
3. Under the “Awesome Features” tab of the Overview page, you mention faster email, better spam protection, and unlimited storage. All for the good, but why did I have to wait until now for these improvements? And as part of this mysterious “upgrade”? I’ve had an email account with you for 10 years, for crying out loud. Is this the first time you’ve made any of these things better? Or are you really just throwing those in to sweeten the “upgrade” I haven’t agreed to yet?
4. Why does the new web email interface, which you tout heavily on the Overview page, look almost as ugly as the current interface? (Now with more purple!) Why do your video tutorials take great pains to crop out the areas of the interface where ads normally reside? Even if the new interface were bee-yootiful, if it had the vast number of ugly ads that festoon the old interface, it would be an unpleasant experience regardless.
5. If these new web abilities of your email are so great, why can’t you get the HTML of your own Overview page right? Here’s how it acts in Safari 5.0.5 if you make the window too narrow:
And here’s a bit more tomfoolery I found:
6. You mention a new Mobile interface, but never quite get around to mentioning on the Overview page that this is a web interface, not a native interface. What’s going to happen with the native iOS Yahoo mail? Anything? If not, can’t I just keep using that rather than agreeing to this “upgrade”? You mention waaaaay at the bottom of your “Emailing: The Basics” help page that, “If you upgrade to Yahoo Mail Beta, your experience using Yahoo Mail on your mobile device will not be affected”. But (a) that doesn’t answer my question, and (b) why the heck is a question like that on a “The Basics” page which is mostly about the nuts and bolts of using the email interface? Are you maybe trying to hide it?
7. Why does your help page say, “If you aren’t ready to try it out, no problem!” but the email I received say that I only have a month before I have to upgrade?
8. When I was clicking around trying to find information about iOS, I found your page about what operating systems you support, last updated in October 2010. You know what it says? “Mac OSX “Tiger” and “Leopard” (10.4 & 10.5)”. For a service called “New Yahoo Mail”, wouldn’t you have expected someone to go through all the support pages and update them with the most up-to-date information? Doesn’t this say something about your attention to detail? And even if nobody did that, wasn’t Mac OS X 10.6 “Snow Leopard” actually released a year earlier than the last time this page was updated? Or are you actually saying you don’t officially support Snow Leopard? (Let alone Mac OS X 10.7 “Lion”!)
9. Hey, what’s all this in your Mail Beta FAQ about “relevant ads”? Well, OK, you do answer that question in the FAQ itself; it sounds like one of the major things about the new Yahoo Mail is that it scans your email content, like Google, in order to show you ads that are, yes, relevant. That’s really one of the “features”, isn’t it? Part of the “new and exciting features” you mention above? But somehow can only think to mention at all, let alone in any detail, in your text-only, sans-exciting-videos-or-graphics FAQ? That you probably hope will be tl;dr for most people? Hey, at least for now, you let people opt out of it. That’s something.
10. Why do I still use Yahoo Mail?